OK people, here is a quick trouble shoot for anyone having a porblem with the best sellign StorDigital DP100 automated inkjet CD and DVD printer.
Please work through this trouble shooter.
1. make sure that the cartridges are inserted. It would be best if took a new pair of them.
2. disconnect the usb cable.
3. pull the tray half way out manually.
3. unplug that power cable and connect it again.
4. the printer should initialize . The printer should clean and initialize the cartridges. the tray should open and close.
All led’s should be off except of the power (steady green).
If this doesn’t work, we have a hardware problem or defective cartridges. Sometimes the connection on them is bad especially if the customer uses refills.
If this works ok, then we go to the next step.
It will be clearing the print queue ( sometimes it is a source the problem). The best to do it way is to:
1. Pause the printer.
2. Reboot the computer.
3. Clear all print jobs for the printer.
The print queue should be empty.
Please connect the usb cable.
The printer should be ready to use ( if the problem was something in the print queue).
Rock and Roll