There was an initial problem with the purchase order, which was dealt with by someone calling and getting the missing information, and everything continued as normal which, again, was excellent. Keep up the good work, and rest assured that we will be using cd-writer.com for everything related to CD/DVD copying in future, and will recommend you to other companies, schools and individuals

Hi Jen I received the package and I was very satisfied with the product. Everything is as described, and the shipment arrived fast. Overall I'm very satisfied with your company's product and service. I would be glad to leave a feedback on your web-site if you need any, so if you do, please give me instructions on where to find the right place. I would also be glad to make business with you again in the future if I have the need.
Shpati, Albania

Hi there, I thought it was worth writing a note to say what an excellent service we've had from you so far. We recently purchased an excellent lighscribe duplicator from you and have so far order a few hundred blank lightscribe discs. Your telephone service has always been extremely helpful and polite (I think I've always dealt with someone called Tom) and deliveries are extremely fast with loads of information regarding arrival times from your couriers. If there is a review site that you'd like me to provide a review for the duplicator on, please let me know and I'll be happy to provide a very positive testimonial for you (I couldn't find any reviews when I was looking to purchase a duplicator and it would have helped me to make up my mind more quickly!). Thank you!

Thank you very much for your assistance yesturday regarding my order. You will be pleased to know I am sure that the printer now prints in brilliant colour and not in a goulish pink.
Katy, London

I am very refreshed with my experience of CD-writer. It is easy to order, but what makes a good company is the way it handles the after sales. Apart from it taking a couple of weeks, the whole process of getting the credit has been faultless. Many thanks and I will be shopping with CD-writer again
Tim, West Midlands

All arrived and OK. I just wanted to say thank you very much for the good service - I don't think I've ever dealt with another company who's actually drawn a mistake to my attention and been so quick to correct it! :o)

A very big thanks to you for arranging everything and for your dedication in sending me the promised tracking number before leaving work. I will certainly be using your services again.
John, Leicester

Thanks again for such a brilliant service, the parcel arrived as predicted and this is the first order to include jewel cases which appear to be great quality. Can you tell me the difference between 'white watershield printable' and 'standard printable' , is is a quicker drying surface? many thanks

Just wanted to say thank you for the excellent service I received. I would recommend cd-writer.com without hesitation.

Thanks Jen - You guys ROCK! David has been a great help - you've got 1 happy customer here. Many thanks. Ken.
Ken, Norwich

Many thanks, what wonderful service! Yes please, I'm happy to proceed with the order, and look forward very much to receiving the recorder.
Robert, Edinburgh

Hi David, just wanted to let you know that we received the Bravo II and discs through today and we’re extremely pleased with it. The first couple of sample discs we’ve printed have proved that this purchase was an excellent decision indeed – thank you!

Excellent service from CD-Writer.com It's not often one can say this - my faith in internet suppliers has been restored! Briefly, my 5 bay duplicator became a 2 bay duplicator in the middle of a rush job. My usual supplier does not do duplicators any longer so he suggested CD-Writer.com. A new 5 bay unit arrived late last Tuesday evening and when I connected it up the next morning it was obvious in seconds that it had a serious problem. At this point my heart sank, the thought of having to do battle with a supplier I had never heard of before, filled me with dread. However, within minutes of filling in the on-line support request I was contacted by a very helpful and apologetic member of staff who concluded that the unit was never going to work and arranged for a courier to collect it that afternoon. Being at heart a sceptic when it comes to internet retailers and their promises, I was surprised and delighted when, at half past four a courier arrived and whisked the offending item away. I was even more delighted when a new (working)! duplicator turned up at nine thirty the next morning. That's some service lads! And all this was, well mostly, conducted through an on-line service support thread that details all the relevant messages that flew back and forth and their times and dates. Very resourceful. I am sure I will not have been the first to observe: the way to measure good service is when something goes wrong. 10 out of 10 then for CD-Writer.com!

I would just like to say what excellent service I have received from your company and I will definitely use you again and recommend to others!

re Karaoke mix pro hdd to 1 cd+ duplicator received my order yesterday and have tried it and it's great i've got the tracks that i need from 8 CDG discs onto one disc thanks for your help with this product.
Sally Burn, Brixton

Thank you for taking care of this so quickly! Great customer service. Are you listed on any auction site or price-comparison site where I can leave positive feedback?

hi thanks for your brilliant service machine arrived yesterday. fantastic hope to order more in the future all the best Karl.

Order received a short while ago - now that's what I call excellent service! Many thanks for your assistance.

Yes the printing on the CD/DVD is rather good. The printing on leaflets are good as well. I think the communication with your services is also great and it seems that jobs can be done quickly enough.

Arrived well, few teething problems but working well now and I am very impressed so far. Thanks for all of your help, its a real pleasure to have someone actually care about sales and after sales care, its a shame lots of other online stores cannot take the same approach as yours. First Class Service as always.
Nick Bellini, London

Thank you for all your help. The headset arrived safely, and the tracking notification has come through for the graphics card for delivery tomorrow. Excellent service and I shall be sure to recommend your company name to my contacts.

CD Writer are unfailingly courteous and helpful. Their design skills are excellent, they deliver every time, on time and on-budget. I don’t go anywhere else’

Hi - Many thanks for the exceptional order and delivery service of the 11 drive copier. It all looks to be working fine, though not tested copy protect yet. I have a problem installing the provided Nero 10 multimedia suite. It refuses to instal the final add on reboot validator via microsoft.net framework3. Is there a known fix for this?
Carol, Exeter

Just a word of thanks for the way you treated me regarding my recent order of discs. I was amazed that on you hearing that the package had opened and 50 discs being lost and the rest left loose with no packing on them that you replaced the order at your own expense. The second lot arrived safe and well delivered by the Postal Authority. The Courier Co charged with first delivery (and whom I blame) have not had the courtesy to return my phonecall as to whether or not they found the missing discs in their delivery van. To cap it all, my PC will not recognise DVD-R discs!!, it will only record DVD+R of which I was not aware. I have now donated the discs to the local voluntary Cancer Respite Group who make short films of their outings etc so the whole saga has had a happy ending. So once again a heartfelt thank you. Yes, came today, was getting worried as i have never used you before. Well impressed, thanks, will use you again and recommend you to my friends.
J Baxter, Haringey

Thanks for everything. I am really impressed with your service. I look forward to receiving the MicroOrbit. I will get in touch with you when I will need more equipment.
Carmel Bruno, Malta

Thank you for your assistance. The labels arrived in great time and all was completely before the deadline. Thanks once again.
Mr Hardy, Deal

Duplicator delivered and up & running already! Great service...

Thank you very much for the PND DVDs which arrived safely. They are great and look just the way we envisaged! I am in the process of advertising them and hope for decent sales. I wondered if you keep the images, just in case they sell and we will need more?
Sue, Wales

Good Afternoon Nic, Thought I’d take the opportunity to let you know how pleased we are with the SD card duplicator. The little darling has not stopped duplicating since we got it (apart of course form nights and weekends)!!! No issues at all just gets on with the job with very little complaints, it is even weeding out some suspect cards we are using so we have an extra level of Quality Control now within our procedures. Add to this the excellent customer service that you and your team provided and we have a first class combination. I’m hoping that if I keep telling my Boss how wonderful it is and how much time it saves us that He will say go on get another one J But no promises. Anyway, have a great weekend and thank you again for your help sourcing this equipment for us.
Nik, London

Many thanks fantastic service goods already arrived 9.15 this morning. We will be back.
J Bell, London

Thanks for all your excellent advice prior to me making my purchase decision. The equipment you recommended has really performed well. I will not heisitate to consider your service in the future.
Roy, Monmouthshire

As always - great service. Thanks

I\'d just like to say that, in an age where most companies seem to be full of people who have no knowledge of what they are selling and getting in touch with them is a nightmare, all my experiences of your company have been exceptionally good! Well done and keep up the good work!

Thanks, got the duplicator this morning. It's working fine. I've done 2 batches already. Thanks for the good service.

Yes, I was very surprised to receive it so soon. Unfortunately the wife spotted it before I had chance to 'prepare the way' so I am still in the dog house! Many thinks for the 'personal touch' with this order, makes such a nice change from the usual faceless approach to shopping online.

Just a line to thank you for the Printer & Duplicator everything is going fine now, it took a little while to get used of it but the CDs are turning out fine now. Can you help us on one more thing now Nic, we want to design and print our own CD covers, can you point us in the right direction regarding this product. Once again many thanks and I will have no problem recommending you.
Mrs Gray, Lincoln

Thanks for the great service - the catridges were delievered early on Friday enabling us to get the job done on time.

Re: Signature Z1 CD thermal printer. I must applaud Jen Holden for her fantastic Customer Service skills directed towards my order. I would be happy to employ Jen as a member of my customer services team any day of the week! You should be proud of her skills as she is most definitely an asset to your team! Anyway, back to my order! Fantastic!!! My product was delivered within 24hrs from the time of order via Interlink and I hope my father gets alot of use out of this for his hypnotherapy CD's! Thanks again, excellent service!
Carol Swallow, Worcestershire

You kindly did a brilliant job for us back in April. Could you please quote for another job, 100 information DVD copies, with logo and wallets? Please let me know if you require any further info.
Susie Andrews, Ireland

Got the replacement thanks, it's already done 150 dup DVD's of various sorts. Smashing bit of kit--how did I manage without it?

…CD Writer provided my company Creekside Press with a great solution to help widen my business scope, with quick turnaround and excellent quality and customer service… CreekSide Press

Hi Jen, Many thanks for your swift response. I have arranged for a bike to collect the package this morning (ETA 45 mins). You and your team have saved my life! cheers

The system is now working just fine! I really am most grateful to you for all of your assistance on this matter. Absolutely first-class after sales service!
Laurie, UK

I am glad I found you guys and I am really enjoying your sales support and prices. My business is now going to a new level so hopefully I will be buying even more hardware off you all very soon.
John Skepper, Eastbourne

Many thanks for your great and prompt service :)

I am now even more impressed The CD writer was delivered to my desk at 11.43, that is what I call service! Well done.
John W Anderson, Brighton

Hi! sorry I have only just found the time to write to you. I just want to thank you for your wonderful helpful and speedy service, and to say I was pleased with my order, just what I needed.
T Hobbs, Bath

Belated thanks for the FANTASTIC equipment -it has transformed our copy service at church - you will be well recommended!!!
Martin, Brighton

Hi have received my Winpower Cd Duplicator today - just thought I would let you know how pleased I am with it. Also credit to Jen Holden for her outstanding customer service when my wife ordered it last week. I wouldn't hesitate in recommending you to my friends Thanks again
Stephen Daw

I just wanted to write a quick note to you all there so I could thank you for the extremely professional and corteous manner in which my initial query and subsequent order was dealt with. It is very refreshing to deal with a company that treats its customers this way. I look forward to dealing with CD-writer.com for a long time to come.
Greg Proud, Nottingham

Thank you very much for your assistance yesturday regarding my order. You will be pleased to know I am sure that the printer now prints in brilliant colour and not in a goulish pink.
Katy, London

Thank you for the good job. T he c.d artwork was fantastic and your service fantastic. i will keep in touch to do more business with you. regards Just writing to say a big thank you to you and your team at CD writer from avocado music and Charly... We are all really pleased with how the album looks... I hope we can work together again!
Mikey, London

Just a word to express my appreciation for both the quality of your products and amazing delivery. I received my order today at 1pm. Many Thanks.
Ian Johnson, Leicester

Thank you very much Helene, and please pass on your thanks to your manager. It is reassuring to know that both you and I strive to reach the highest possible standards for a job.

My order was delivered this morning, thank you very much for such a quick response. I will definitely use your services again. Many Thanks.
Mr. L. , Hughes

I am very impressed by speed and tracking advice etc. (both suppliers) and will make appreciative comments to others. It is good to recognise good service as well as berate the bad!!
Alexander, Eastbourne

Hi Jen and Callum. That's fabulous service :-) Many thanks to you for facilitating the tight time-scales. All the very best,
Paul, London

Just wanted to say that I am really impressed with the service that you give. Even when I made a mistake contacted me promptly and sorted it out. Absolutely first class! I love the product also - so easy to use and great results.

Just a short note to thank you for your prompt and efficient service. We needed these cdrs urgently and they arrived the next day. Excellent service and for a reasonable price, we will certainly be using this company again.
Caz, Oxford

Yesterday just before noon I went to ###### ####### an old business colleague who is a bit of a computer whizz kid to ask him to help me get a CD writer. After going through the web we came to you and decided to buy as per the order above. John arranged for the writer to be delivered to me. Today just after 1400 hours it arrived. Wonderful service - simply first class. Many thanks.
TonyG, Bristol

This is the second time I've used you guys, both times have been hassle-free, good service and value so thanks very much.
Clemence, London

Received the Primera DP-4102 about an hour ago. All set up and it's burning and printing CDs like fury. Fantastic. And fantastic service from yourself and all at CD-Writer.com Many thanks, Shaun
Shaun, Lancashire

Good news!! The software works like a charm. Thank you very much. I will be recommending you and your company to others who may need assistance from good people like yourself!

Dear CD writer.com Thanks very much for very prompt delivery. Order all present and correct (no cracks in any jewel cases!) Good value. Rapid delivery with good order tracking. Will happily recommend to others.

Och, you are a grand lass. I will indeed tell everyone to shop from CD-writer.com! Many thanks again for your no hassle, chirpy customer service, which has all but disappeared in this day and age.

Having ordered several times from UK websites and encountered many problems I was happy to discover yourselves and your excellent selection of products. Thanks for a great service
Keith, Newcastle Upon Tyne

The discs arrived this morning, everything is perfect. I would like to praise both you and the company, I've never known a turnaround to be so quick. I will be recommending you and using your services many times in the future. A very professional and easy service, wish more companies were like yours.
Graham Ayling, Forest of Dean

Whenever I call CD Writer, your staff are terribly quick and helpful and cheerful! Thank you- calling you brightens up my day.
Rosanna, UK

Thanks very much, these cases should last a long while, and i do realise that if i do wish to order large bulk orders again, the freight charge will be the set price as i can amagine the size of some orders require the large charge
Daniel, Channel Islands

Just a quick message to let you know we have the dvd duplicator up and running now, no problems whatsoever. Thank you for your time. We were all very impressed with he support received.

Now everything works great. You found the error and now I know how the setting should be. Thank you very much for your help and your great service.
Samuel, Norway

Received the cd's today. They look amazing. Just to say thanks for your help and no doubt well get through these quick and get another order to you. Thx again.
Paul Spiers, London


Thanks again Jen The machine is BRILLIANT... Order received in good condition in super-fast time. Thank you.

I just wanted to let you know that the duplicator arrived safe and well. It's all set up and works like a dream. We are in business where "no news is good news," but I don't agree with that! So this particular news is good - I couldn't be happier with my purchase. Many thanks to all involved.

Have just used the LightScribe duplicator purchased last week and want to thank you for speedy service and an excellent bit of kit.

This isn't a query, but I just wanted to write a quick note to you all there so I could thank you for the extremely professional and corteous manner in which my initial query and subsequent order was dealt with. It is very refreshing to deal with a company that treats its customers this way. I look forward to dealing with CD-writer.com for a long time to come.
Greg Proud, London

The CD/DVD duplicator you recently sent us was superb. Particularly impressed with the packaging. Arrived in pristine condition. Much appreciated.

That's fab! Thanks very much to you and your colleagues for all your help over the past couple of days Jen. It is greatly appreciated.
Daniel, London

I just wanted to drop you a line to thanks for the CD Copier - it's great, a real time saver and worth every penny. 300 CDs took no time at all, it kicks arse!!
John McQueen, London

Many thanks for your information. The DVD writer arrived yesterday as promised. It’s refreshing to deal with a company who keeps their customers informed.
Sue, SE London

I would like to thank this site and it's affiliates for helping me find the drivers I needed for my cd writer. I looked everywhere online for them and I finally found them here. Thank you for creating a site that has purpose and gives into the needs of individuals like me. Thank you

We have finished the order of 2300 cd's with success, and we have no problems any more with the Microboard printer The CD's and cartridges where also on time and thanks a lot for your corporation with the credit card transaction. CD-writer.com a great business partner!

Thank you very much for the quick turnaround. We received the CDs yesterday and are delighted with them. We are very impressed with the overall level of service you have provided and wouldn't hesitate to use your services again or recommend you to colleagues.

Just a note to thank you for the good telephone advice on Friday, quick and efficient service and rapid delivery this morning. Crisis is now over - you guys really pulled me out of a hole!
Andy Lister, London

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